1. Accepted payment methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
2. Currency
All prices on this website are shown in Australian dollars (AUD) and are charged in AUD.
3. GST
The price you see is the price you pay. All prices include GST where applicable, and nothing is added at checkout.
4. When you are charged
Your card is charged at the moment you place your order. You'll receive an order confirmation by email straight away. If you don't receive it within an hour, check your spam folder and then contact us.
5. Payment security
Payments are processed by our payment provider over an encrypted connection. We never see or store your full card number. Our checkout is PCI DSS compliant, which is the security standard the card networks require for handling card data.
6. Declined payments
If your payment is declined, no order is created and no money leaves your account. Declines are almost always issued by your bank rather than by us — contact your card issuer if it keeps happening.
7. Pending authorisations
If a payment fails after your bank has authorised it, you may briefly see a pending charge on your statement. This is an authorisation hold, not a completed payment, and it drops off automatically within a few business days.
8. Questions
Any questions about payments? Email us at info@emerlane.com or use our contact page
(Last updated: 06/09/2026)
Contact Information
Store name: Emerlane
Company name: Ecom Elevate
Company Address: Houtzagerssingel 130, Den Haag, 2512XJ, Zuid-Holland, The Netherlands
Company nr.: 95445757 (KvK, Netherlands)
Email: info@emerlane.com
Phone: +61 468 048 366
Monday to Friday | 09:00 – 18:00 (GMT)
Saturday and Sunday | Closed
We aim to respond to your inquiries within 24 hours.