At Emerlane, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we get your order to you.

1. General Shipping Information We currently ship throughout Australia.

2. Processing Time Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates Free Shipping — we offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times Here's what to expect once your order is placed:

  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 5–11 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (AEST) Australian Eastern Standard Time – Melbourne

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions. Deliveries to regional and remote areas can take longer.

You will receive a tracking number by email as soon as your order leaves our fulfilment partner, so you can follow your parcel every step of the way.

All prices shown at checkout are the final amount you pay. There are no additional customs charges, import duties or handling fees on delivery.

5. Shipping Restrictions We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier restrictions.

6. Failed Delivery or Returned Packages In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Please make sure your delivery address is complete and correct before you place your order.

7. Lost or Damaged Packages Your order remains our responsibility until it is delivered into your hands. If your package is lost or damaged in transit, please contact us immediately by email at info@emerlane.com. We will work with the carrier to investigate the problem and find a solution as soon as possible, and we will replace or refund your order.

If your order arrives damaged or you receive the wrong item, please see our Refund Policy for how we put it right.

8. Shipping Policy Update We may update our shipping policy from time to time to improve our service or to reflect changes in how we ship. The latest version will always be available on this page.

Any questions about shipping? Email us at info@emerlane.com or use our contact page

(Last updated: 06/09/2026)

9. Contact Information

Store name: Emerlane
Company name: Ecom Elevate
Company Address: Houtzagerssingel 130, Den Haag, 2512XJ, Zuid-Holland, The Netherlands
Company nr.: 95445757 (KvK, Netherlands)

Email: info@emerlane.com
Phone: +61 468 048 366

Monday to Friday | 09:00 – 18:00 (GMT)
Saturday and Sunday | Closed

We aim to respond to your inquiries within 24 hours.